How did the team support staff working remotely, and the transition back to the office?
Even before lockdown measures were announced, the IT team were busy updating DW Windsor’s systems with programmes such as Microsoft Teams and Zoom to improve communication. With coronavirus, this took on increased importance, however, the company was already in a strong position to accommodate staff working both in and out of the office.
We’d recently upgraded AV equipment in our meeting rooms to include 4K cameras for improved video conferencing, as well as adding extra VPNs and building additional servers to cope with the demands of off-site users.
Enabling our colleagues to continue working throughout this period has been our primary concern. The team has worked incredibly hard to ensure the business remains operational and can continue to serve the needs of our customers, whether they’re working from home or at the office.
How will the pandemic change our working lives?
In recent years we’ve seen a trend towards remote working, whether from the home or in shared workspaces. Whilst the technology has existed to support this way of working, adoption has been slow. Coronavirus changed everything.
Collaborative tools, such as Microsoft Sharepoint or Planner already allow organisations to work more productively, however wider adoption will see an improved workflow, enabling better cooperation between departments.
Video conferencing software and chat platforms like Teams have changed how we communicate, both internally and with customers. And whilst this has created challenges, in time these systems will become commonplace, aiding communication regardless of location.
As an IT professional, the opportunity to re-train and educate staff on how to use technology to their advantage is incredibly exciting. And although I don’t believe technology will ever fully replace face-to-face meetings, recent events have shown we now have alternatives.
What is the greatest lesson you have learnt during lockdown?
As someone who is surrounded by technology, I know the value it can add to one’s life, both professionally and personally, however, sometimes its good just to switch off and enjoy what is around you.