Luminaire maintenance made easy

At DW Windsor, we understand how vital it is for engineers to respond quickly to potential luminaire faults. The ability to identify and resolve issues rapidly helps customers to save time and lower maintenance costs. To help minimise disruptions, DW Windsor has introduced SupportTag; an intelligent QR-based solution to help streamline the luminaire maintenance process.

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How SupportTag works

SupportTag is a QR-based system used to identify products quickly, ensuring maintenance issues are handled as efficiently and effectively as possible. During production, SupportTag labels are packaged alongside luminaires, ready to be fitted within the column base on site. SupportTag labels feature a unique QR code that, when scanned, provides access to important project details, including unique product information and, if necessary, the ability to request replacement parts.


Step-by-step guide

  1. Receive luminaire and SupportTag label;
  2. During installation, attach label within column base;
  3. If a fault is reported, a maintenance contractor will scan the code within the affected luminaire;
  4. Our dedicated technical team will help to identify and resolve any issues;
  5. If needed, a new part will be dispatched within 24 hours.

Benefits of SupportTag

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View project information quickly and report potential faults



Minimises the need for costly resources e.g. traffic management


Easily Accessible

Access on any smart device by simply scanning the QR code


Ease of Maintenance

Order spare components through our dedicated technical support team 


Our experts are here to help

We understand when you experience an issue with a luminaire, you want it to be resolved as soon as possible. SupportTag has a dedicated Technical Support team to help provide customers with project information and assistance in resolving issues, whether the luminaire is under warranty or not. 

Want more information on our latest solution?


Get in Touch