Privacy & Cookies Policy

We have updated our Privacy Policy. This Policy is effective May 25th 2018.

We respect privacy and your rights to control your personal data. Our promise to you - is to always be clear about the data we collect and why. We are committed to safeguarding the privacy of our customers and website visitors. We do not and will not sell data to third parties.

Who we are and how you can contact us

We are DW Windsor Ltd; a proud British designer and manufacturer of high quality, exterior lighting solutions. 

Our head office is at Pindar Road, Hoddesdon, Hertfordshire, EN11 0DX.

You can contact us about issues relating to personal data, including the contents of this notice, by any of the following methods:

Mail: Marketing Manager, DW Windsor Ltd, Pindar Road, Hoddesdon, Hertfordshire, EN11 0DX


Telephone: 01992 474600

What personal data do we collect? And where do we collect it from?

We collect information you voluntarily provide to us, such as your name, phone number and email address, from various sources.  These are shown below:

Type of Information



Name and contact details

Basic personal information

This information will usually have come directly from you in the form of your business card, email correspondence, telephone calls, face to face meetings or your use of or registration on our website (i.e. requests for a brochure or quote).

Business-related details

Your Company name, your position within the Company

Contact history

Details of all direct and indirect contact we have had with you – meetings, events, information requests, mailshots, etc. 

Your responses to our interactions such as opening emails, clicking on links, viewing videos are also collected.

We produce most of these records ourselves and hold them in a secure Customer Relationship Management (CRM) system.

Some data is collected via the use of web beacons and cookies.

Device & website usage

When accessing our website information about your IP address and what pages you look at within our site is recorded.  If we have had contact with you and hold any personal details allowing us to match the IP address to you we will do so.  If not, the information remains anonymous.We use this information to share news about events and products offered by DW Windsor. Additionally, the IP address helps us to understand geographic information about our website visitors better, so that we can improve our website for everyone. It is our legitimate interest to process your personal data for these purposes.

We produce this information ourselves by monitoring cookie and web beacon data.

You are free to choose if you give us your personal data.  You can restrict the application of cookies from within your browser.

What do we use the data for?

We use the personal data we hold about you to improve your user experience online and to offer you tailored content in our email communications.  The information we collect also helps us to maintain and improve our website, providing you with the most user-friendly online experience.



We use the data we collect to deliver and personalise our communications with you.  For example, we may keep you informed of product developments, latest technology advances and notification of events you may be interested in.  You can opt out of receiving these communications at any time by emailing or by visiting our preference centre.  You will be given the opportunity to opt-out of email updates every time we contact you in this way.  If you opt out we will not use your details to send marketing communications in future. 

The data collected by web-monitoring such as cookies will be used to improve our website and give you a user-friendly, intuitive and professional experience.


Relationship Management

We record and analyse all our customer interactions to ensure that we provide you with market-leading, tailored service from all representatives of DW Windsor. 

What are our legal grounds for handling your personal data?

The General Data Protection Regulation “GDPR” allows the use of your personal data where necessary for legitimate purposes provided this is not outweighed by the impact it has on you as an individual.  This is known as the ‘legitimate interests’ condition for processing personal data.

The majority of our data processing in under the condition of legitimate interests but we also operate on the condition that you consent to us processing the data you provide.

Once you have purchased from us we will rely on the condition of ‘performance of a contract’.

Where your personal data is stored and protected

Your personal details are held within a secure, cloud-based database system accessed via password protected user profiles.  Where data is extracted for analysis or marketing purposes the extracted data is, at all times, held within secure systems on our own servers.

Your data will never be shared with a third party and will not be sent of held outside of the EU.

How long will we keep your data?

We keep your personal data only for as long as is necessary for the purposes for which it is held.  We remove your data immediately if you request us to do so. 

How you can access your data?

You can request access to the personal information we hold about you and we will provide this to you.  Before providing data to you we will ask you for proof of identity and sufficient information about your interaction with us so that we can locate any relevant data for you.

You may request access to or copies of the personal information that we hold about you by email us at  If you believe that any of the personal information we hold about you is incorrect or incomplete please contact us and we will take steps to correct or update the information.  You may request that your personal information be deleted.  We will comply with your request to be deleted unless your details are required for the performance of a contract that we have entered into. 

If you are unhappy with the way that we have handled your personal information you can raise your concern to the Information Commissioners Office (ICO).  Alternatively, please contact us to discuss your concerns.